Learn how to recognize triggers, prevent escalation, respond safely during a crisis, and support recovery using trauma-informed, person-centred approaches.
Self-paced online learning
Practical tools and downloadable resources
Designed for real-world community and residential settings
Certificate of Completion included
If you've ever found yourself asking: "Why is this happening?" "What should I say right now?" "How do I keep everyone safe?" "Could I have prevented this escalation?"
Overview
Behaviour as Communication
Unmet Needs
Stress Response Cycle
Trauma Informed Care
Dignity and Respect as Non-Negotiables
Knowledge Check
Learning Objectives
What Is a Trigger?
Establishing a Behaviour Baseline
Early Warning Signs
Trigger Tracking and Proactive Planning
Knowledge Check
Learning Objectives
The Six Phases of the Escalation Cycle
Phase-by-Phase: What to Do and What Not to Do
Your Role in the Cycle
Knowledge Check
Learning Objectives
Foundation: Regulating Yourself First
Non-Verbal De-escalation
Verbal De-escalation Techniques
Knowledge Check
Learning Objectives
Crisis vs Medical Emergency
Your Decision-Making Framework in Crisis
Non-Restrictive Safety Strategies
Knowledge Check
Gain practical tools, proven strategies, and a deeper understanding of behaviour so you can support the people you serve with confidence, compassion, and professionalism.
